1. Service

RJB Educational Services Inc. d/b/a RJB Tutoring (herein referred to as “Company”) agrees to provide services of In-home Tutoring (herein referred to as “Service”). Customer agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Service.  

  1. Disclaimer

The Services are offered on an “as is,” “where is,” and “where available” basis, with no warranty of any kind — whether express, implied, or statutory — including, but not limited to, warranties of title or the implied warranties of merchantability or fitness for a particular purpose. This does not affect those warranties, which are incapable of exclusion, restriction, or modification under the laws applicable to this agreement.

Except as specifically provided in this agreement or where the law requires a different standard, you agree that Company is not responsible for any loss, property damage, or bodily injury, caused by use of the Service. To the maximum extent permissible under applicable law, Company will not be responsible to Customer or any third party claims through Customer for any direct, indirect, special or consequential, economic or other damages arising in any way out use of the Service.

  1. Service Structure

The Service shall include:

  • 1:1 In-home private tutor
  • Online tutoring folder
  • Access to lesson summaries
  • Mobile access to hour(s) tracking

Customer agrees to have an adult (person age 21 or older) present at all tutoring sessions (in-home or online).

  1. Length

Service length will be calculated in the hour package selected at checkout (herein referred to as “Hours”). Hours must be used within six [6] months of purchase.

  1. Fees and Payment Plans
  • Fees:

If Customer shall pay fees as listed at checkout in the online shopping cart. All fees are listed in U.S. Dollars (“USD”).

If Customer misses a payment Customer’s access to the Service shall be suspended until Company receives a commitment date via email when payment amount will be brought up-to-date. Customer is still liable for the total cost of the Service.

  • Payment Plans:

Company strives to ensure that additional academic enrichment is accessible to all students and payment flexibility is key to achieving this goal. We offer payment plans for each of our tutoring packages. In order to offer this service, a service fee is included with each installment.

Customer agrees all payment and fee-related inquiries or discussions will be with Company (NOT individual tutor).  

  1. Method of Payment

Customer shall pay by PayPal via credit or debit card.

  1. Refund Policy

If Customer is unhappy with tutor, Company will replace tutor. If Customer is still unhappy with Service, Company will refund the total cost of unused hours. If Customer is unable to use Service for any reason other than dissatisfaction with tutor, Customer understands that fees are non-refundable.  

  1. Time with Company

At the time of Customer’s appointment, (“Session”) Customer will meet with Tutor at Customer’s home at the scheduled time. Customer understands that Sessions will end at the appointed time even if Customer is late for the session. If Customer is more than 15 minutes late for a Session Customer will be listed as a no show (“no-show”) and one hour will be deducted from Customer’s Service hours.

If Customer has to reschedule Customer will do so with a minimum of three [3] hours notice. Customer may reschedule session if they notify Company in requisite time period. Failure to do so will result in a one-hour deduction from Service hours. Company will accommodate emergencies on a case-by-case basis.

If Customer fails to reschedule or attend three (3) appointments during the commitment period, it may result in termination of the relationship.

Customer understands all available times for appointments are at the sole discretion of the Company.

  1. Communication with Company

For questions regarding scheduling or the Service, please email: [email protected]. Company will answer your questions regularly during non-holiday and vacation weeks. Customer understands that email sent on a weekend or holiday may receive a response on the following business day.  

  1. Confidentiality

The Company respects Customer’s privacy and insists that Customer respects the Company’s. Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by any representative of the Company is confidential, proprietary, and belongs solely and exclusively to the Party who discloses it. Both Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, calls or otherwise.

Customer agrees not to use such confidential information in any manner other than in discussion with the Company during the Service.  Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party.

Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft.

Further, Customer agrees that if they violate or display any likelihood of violating this section the Company will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.

  1. Non-Disclosure of Materials

Material given to Customer in the course of Customer’s work with the Company is proprietary, copyrighted and developed specifically for Company. Customer agrees that such proprietary material is solely for Customer’s own personal use. Any disclosure to a third party is strictly prohibited.  

  1. No Transfer of Intellectual Property

Company’s original materials that have been provided to Customer are for Customer’s individual use only and a single-user license. Customer is not authorized to use any of Company’s intellectual property for Customer’s business purposes.  All intellectual property, including Company’s copyrighted course materials, shall remain the sole property of the Company.  No license to sell or distribute Company’s materials is granted or implied. 

Customer agrees that if Customer violates, or displays any likelihood of violating, any of Customer’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.

  1. Customer Responsibility

Customer accepts and agrees that Customer is fully responsible for their progress and results. Company makes no representations, warranties or guarantees verbally or in writing regarding Customer’s performance. Customer understands that because of the nature of the Service and extent, the results experienced by each customer may significantly vary. Customer acknowledges there is no guarantee that Customer will reach their goals as a result of use of the Service.

  1. Force Majeure

In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.

  1. Severability/Waiver

If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

  1. Miscellaneous

A) _ Limitation of Liability. Customer agrees they used Company’s services at their own risk and that Service is only an educational service being provided. Customer releases Company, its officers, employers, directors, and related entities from any and all damages that may result from any claims arising from any agreements, past or present, between the parties. Customer accepts any and all risks, foreseeable or unforeseeable.

Customer agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s Service. Customer knowingly, voluntarily, and expressly, waives any claim for damages including but not limited to; injury or death Customer may sustain as a result of use of the Service.

Customer further declares and represents that no promise, inducement or agreement not herein expressed has been made to Customer to enter into this release. The release made pursuant to this paragraph shall bind Customer’s heirs, executors, personal representatives, successors, assigns, and agents.

B) _ Non-Disparagement. In the event that a dispute arises between the Parties, the Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below.  The parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. The Parties agree that neither will directly or indirectly, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, each other or any of its Service, members, owner directors, officers, contractors, tutors, affiliates, subsidiaries, employees, agents or representatives.

C) _ Assignment. This Agreement may not be assigned by the Customer, without express written consent of Company. This Agreement shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns.  Waiver of any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.

D) _ Termination. Company is committed to providing all customers with a positive experience. Customer agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate the Service without refund if Customer become disruptive to Company, difficult to work with or upon violation of the terms as determined by Company.

E) _ Indemnification. Customer shall defend, indemnify, and hold harmless Company, Company’s officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the use of the Service, excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Customer shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement.  Customer recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.

F) _ Resolution of Disputes. If not resolved first by good faith negotiation between the parties, every controversy or dispute relating to this Agreement will be submitted the Court of proper jurisdiction. In disputes involving unpaid balances on behalf of Customer, Customer is responsible for any and all Court costs and attorney’s fees.

G) _ Equitable Relief. In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.

H) _ Notices. Any notices to be given hereunder by either Party to the other may be effected by personal delivery or by mail, registered or certified, postage prepaid with return receipt requested. Notices delivered personally shall be deemed communicated as of the date of actual receipt; mailed notices shall be deemed communicated as of three (3) days after the date of mailing. For purposes of this Agreement, “personal delivery” includes notice transmitted by fax or email. Email: [email protected]

I) Entire Agreement. This Agreement constitutes and contains the entire agreement between the parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter, and may not be modified, amended, or discharged, nor may any of its terms be waived, except by an instrument in writing signed by both parties in duplicate.

J) Controlling Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York, United States of America.